Many of our products are made-to-order, resulting in longer processing times before orders are shipped. Our current standard processing time for orders is 5-10 business days, though we will aim to have orders shipped out sooner. Processing & shipping times may increase during specific collection releases, holidays, or other peak seasons.
All packages are insured & trackable via UPS. An email containing the tracking number will be sent to you when the order ships.
We are proud to now offer free worldwide shipping, including any applicable customs duties & taxes. Cart minimums apply.
SHIPPING RATES
Europe
Standard Courier: FREE (minimum cart of €50 required) / 2-4 business days after processing
€10 on orders under €50
Express Courier: €15 / 1-2 business days after processing
UK
Standard Courier: FREE (minimum cart of £150 required) / 3-6 business days after processing
£10 on orders under £150
Express Courier: £15 / 2-3 business days after processing
USA
Standard Courier: FREE (minimum cart of $200 required) / 4-7 business days after processing
$20 on orders under $200
Express Courier: $30 / 2-4 business days after processing
Rest of World
Standard Courier: FREE (minimum cart of €250 required) / shipping times vary based on country
€25 on orders under €250
Express Courier: €40 / shipping times vary based on country
RETURN / EXCHANGE POLICY
If you are not completely satisfied with your order, please email us at shop@goodballathletic.com within 14 days of receiving your order and we will take care of you.
*Please note:
- Items purchased on final sale cannot be returned or exchanged.
- All international orders are final sale and cannot be returned or exchanged.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You may also start your return request here https://account.goodballathletic.com
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shop@goodballathletic.com.
